Gelpay Hotelsʼ Privacy Policy

Information We Collect

We may collect:

• Your name
• Email address
• Mobile phone number
• Billing and payment information
• Hotel booking details
• Loyalty and rewards information
• Account credentials
• Customer support communications
• Device and website usage information, including IP address, browser type, and cookies

How We Use Your Information

We use your information to:

• Process and manage hotel reservations
• Send booking confirmations and receipts
• Notify you of changes affecting upcoming or current bookings
• Provide customer support
• Maintain and secure your account
• Administer travel rewards and inform you of rewards you have earned or may earn
• Announce new product features and improvements
• Detect fraud and protect our services
• Comply with legal obligations

We only use your information for purposes that are compatible with those described in this Privacy Policy.

Email and SMS Communications

By creating an account or making a booking, you agree to receive communications related to your account and reservations. These communications may include:

• Booking confirmations and receipts
• Alerts affecting upcoming or current hotel reservations
• Account security, maintenance, and support notifications
• Travel rewards updates, including rewards earned or opportunities to earn rewards
• Announcements about new products or features

Booking, account security, and operational messages are considered service- related communications and may be sent even if you opt out of marketing communications.

Where required by law, we will obtain your consent before sending promotional emails or SMS messages. You may unsubscribe from promotional emails using the unsubscribe link or reply STOP to promotional SMS messages at any time. Standard messaging and data rates may apply.

Legal Basis for Processing

When applicable under privacy laws, we process personal information because:

• It is necessary to perform our contract with you, such as completing your hotel reservation.
• It is necessary for our legitimate business interests, including improving our services, preventing fraud, and providing customer support.
• You have provided consent where required.
• We are required to comply with applicable laws.

Sharing Your Information

We may share your information with:

• Hotel properties and travel partners necessary to fulfill your reservation
• Payment processors
• Cloud hosting and technology service providers
• Email and SMS delivery providers
• Analytics and fraud prevention providers
• Government authorities when required by law

We do not sell your personal information.

Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide our services
• Maintain business records
• Resolve disputes
• Comply with legal and tax obligations

When information is no longer needed, we securely delete or anonymize it where practical.

Your Choices

You may:

• Access and update your account information.
• Opt out of promotional email communications.
• Opt out of promotional SMS communications by replying STOP.
• Request deletion of your account, subject to legal and business record retention requirements.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. No method of electronic storage or transmission is completely secure.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

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